New Hampshire · Resource details
About this resource
State requirements vary. Use the details below as a guide and consult the linked official sources for your situation.
New Hampshire warranty reimbursement requirements
Parts and labor eligibility
- Labor reimbursement: Retail protections for covered work, including specified manufacturer plans; reasonable diagnostic/repair time.
- Parts reimbursement: Retail protections for covered work, including specified manufacturer plans.
- Special parts: Separate assembly and motor-home rules apply.
State requirements
- Maximum RO age: Parts: 180 days before submission.
- Qualifying RO sample: Parts: 100 sequential qualifying customer-paid ROs.
- Alternative sample period: Parts: 90 consecutive days of qualifying ROs.
- Sample selection rule: Parts: Whichever produces fewer ROs.
- Manufacturer response: Parts: rebuttal within 30 days; proposed adjustment within 60 days of submission.
- Rate effective date: Parts: 30 days after submission, subject to audit/rebuttal.
- Request frequency: Parts markup or labor rate: once per calendar year.
- Sample applicability: Parts procedure applies absent a qualifying written agreement within 30 days.
Audit-adjusted rates have separate limitations; the parts sample is not a verified labor sample.
Statutory exclusions
- Routine maintenance not covered by a retail warranty, unless provided during repairs.
- Items without individual part numbers.
- Tires.
- Vehicle reconditioning.
- Specially supplied parts.
- Manufacturer/distributor promotions and discounted campaigns.
- Wholesale and qualifying government-discount work.
- Internal billings.
- Manufacturer-approved goodwill or policy repairs.
Official sources
For informational purposes only; not legal advice. Requirements and manufacturer procedures may change.