Dealership Experience.Personal Commitment.

Biography from the original website. Career lengths, role references, and results describe that original account.

Rob is the Founder and Chairman of Fixed Performance Inc., which he founded in 2002. His passion for customer care and helping others has assisted hundreds of dealerships with their fixed operations performance. His common sense coaching and training lifts people up as individuals and team members. With over 30 years of dealership management experience, he understands and respects the daily challenges of fixed operations. Placing a strong value in people and best practice processes always provide growth. His articles have been published regularly in national publications and weekly newsletters are read by thousands.

Biography from the original website. Career lengths, role references, and results describe that original account.

Gary leads Fixed Performance’s 20 group presentations. He specializes in improving processes and operational elements to optimize customer satisfaction and loyalty, ultimately leading to retailer growth and profitability. With over 25 years in retail-fixed operations and consulting, Gary has implemented and coached on management principles as well as technician and advisor processes. Gary has built a strong reputation as a highly creative, results-driven leader, coach, trainer, and performance improvement architect.

For five decades, Doug Thompson has lived and breathed the automotive dealership industry. As an employee, equity partner, and long-standing executive, he has spent 50 years mastering both fixed and variable operations. Today, as Chief Technology Officer of Fixed Performance, Inc., Doug leverages that deep operational expertise to shape the strategic systems and processes that help dealerships across the United States transform their Service, Parts, and Collision departments.

Doug’s approach goes beyond standard consulting. He believes true service is about "Making Good Things Happen for Other People." By pairing structured accountability and rigorous training for managers and technicians with an encouraging, uplifting culture, Doug helps teams conquer operational challenges and turn them into learning experiences.

Tim Betts's passion for the automotive industry began at a young age, growing up around his family's small independent service station. The automotive business has always been in his blood.

In the early 2000s, he began his professional career in the automotive industry as a Service Advisor, spending seven years developing his knowledge of dealership operations, customer service, and the service department's daily challenges.

As his career progressed, he had the privilege of working under the guidance of Rob Gehring, founder of Fixed Performance, who served as his mentor for many years. During his time in management at a General Motors dealership, Rob's mentorship helped shape his understanding of fixed operations, leadership, profitability, and the importance of building strong, successful teams.

He later accepted the position of Fixed Operations Director for a multi-brand dealership group, where he gained valuable experience overseeing service and parts departments, improving processes, developing employees, and driving operational performance.

Today, as Vice President of Consulting at Fixed Performance, he has the opportunity to share the knowledge and experience he has gained throughout his career with dealerships across the country. His focus is on helping dealers improve profitability, strengthen their teams, streamline processes, and maximize the potential of their fixed operations departments.

Having worked his way from the service drive to executive leadership, Tim understands the challenges dealerships face because he has experienced them firsthand. His goal is simple: to help dealerships succeed by providing practical, proven strategies that deliver measurable results.

For Tim, the automotive industry isn't just a career; it's a lifelong passion.

Corey Barnicle brings nearly a decade of automotive retail experience to Fixed Performance, including dealership sales, fleet, and commercial vehicles. His time in dealerships taught him that knowing your business matters, but earning people’s trust and following through is what keeps them coming back.

As Sales & Marketing Manager, Corey works with dealership leaders to understand their goals and connect them with Fixed Performance’s consulting and warranty reimbursement services. He’s direct, asks questions, and takes the time to build relationships. For Corey, the goal is to become someone a dealership can count on long after the first conversation.

Corey lives in Huron, Ohio, and spends much of his time outside work raising his two sons and coaching youth soccer. Being a dad and a coach are a big part of who he is, and both reflect what he enjoys most: helping people grow, showing up for them, and being part of a team.