Massachusetts · Resource details
About this resource
State requirements vary. Use the details below as a guide and consult the linked official sources for your situation.
Massachusetts warranty reimbursement requirements
Parts and labor eligibility
- Labor reimbursement: Retail compensation with reasonable labor-time requirements.
- Parts reimbursement: Retail compensation; a qualifying separate written parts agreement may apply.
- Coverage: Powersports and recreational vehicles have separate compensation provisions.
State requirements
- Maximum RO age: 180 days before submission.
- Qualifying RO sample: 100 sequential qualifying customer-paid ROs.
- Alternative sample period: 60 consecutive days of qualifying ROs.
- Sample selection rule: Whichever produces fewer ROs.
- Manufacturer response: Proposed adjustment within 30 days after submission.
- Rate effective date: 30 days after declaration, subject to audit/rebuttal.
- Request frequency: Once per calendar year.
Statutory exclusions
- Routine maintenance not covered by a retail warranty, unless provided during repairs.
- Items without individual part numbers.
- Tires.
- Vehicle reconditioning.
Official sources
For informational purposes only; not legal advice. Requirements and manufacturer procedures may change.