HawaiiWarranty Reimbursement.

Hawaii warranty reimbursement requirements

Parts and labor eligibility

• Labor reimbursement: Dealer’s retail hourly rate under § 437-28(a)(21)(G).
• Parts reimbursement: Retail markup, subject to same-line-make reasonableness.

State requirements

• Qualifying RO sample: Parts: numerically consecutive ROs from the most recent months containing 100 qualifying customer-paid ROs.
• Alternative sample period: Parts: all ROs for the preceding two months, including warranty/internal ROs, if fewer than 100 qualify.
• Sample selection rule: The two-month fallback controls when fewer than 100 qualify.
• Rate effective date: Parts: within 90 days after submission; a reasonable supporting-information request restarts the period on receipt.
• Request frequency: Parts: once per 12 months.

Statutory exclusions

These exclusions apply to the parts sample.

• Manufacturer/distributor promotions and discounted campaigns.
• Insurance/service-contract repairs.
• Legally required safety or emissions inspections.
• Wholesale/fleet work.
• Engine and transmission assemblies.
• Routine maintenance not covered by a retail warranty, unless provided during repairs.
• Items without individual part numbers.
• Tires.
• Vehicle reconditioning.

Official sources

• Hawaii Legislature — § 437-56
• Hawaii Legislature — § 437-28