FloridaWarranty Reimbursement.

Florida warranty reimbursement requirements

Parts and labor eligibility

• Labor reimbursement: Retail compensation under separate labor provisions.
• Parts reimbursement: Retail compensation under separate parts provisions.
• Coverage: Specified warranties, manufacturer plans, recalls and authorized goodwill; parts and labor have different exclusions.

State requirements

• Maximum RO age: Parts sample: repairs within three months before the written request.
• Qualifying RO sample: Parts: 50 consecutive retail customer repairs, or all if fewer than 50.
• Alternative sample period: Labor: prior-month qualifying orders; a separate financial-statement alternative applies.
• Sample selection rule: Parts: all qualifying repairs if fewer than 50 occurred in the preceding three months.
• Manufacturer response: Statutory fallback rates apply if no agreement is reached within 30 days of the written request.
• Rate effective date: Increases determined to be owed are retroactive to claims filed 15 days after receipt of the written request.
• Request frequency: No more than semiannually.

Statutory exclusions

• Parts: specified discounted third-party/government work.
• Parts: special events, specials and promotional discounts for retail customer repairs.
• Parts: wholesale parts.
• Parts: internal parts.
• Parts: engine/transmission assemblies.
• Parts: routine-maintenance parts.
• Parts: unnumbered items.
• Parts: tires.
• Labor: internal repairs.
• Labor: reconditioning.
• Labor: group, fleet, insurance and third-party work.
• Labor: discounted government work.
• Labor: specials and promotions.
• Labor: express service.

Official sources

• Florida Legislature — § 320.696