Hands on Service Advisor Training
Dealerships lose hundreds of thousands of dollars every year in lost revenue due to Service Advisors.
This program provides individual contact directly with your Service Advisors. Coaching them on the proper way to care for customers and achieve improvement in all critical areas of day to day operations. They are trained and given The Professional Service Advisor program. A commitment is asked for them to be the professional. Then, individual goals are set and results monitored on a regular basis. Coaching with individual advisors is given by phone, or in person, along with ways to improve their results and processes. This program gives strong encouragement and proven methods to stay the course with steady improvement. Management is also made aware of progress and given a report directly.
Hands on Service Manager Training
The attitude of your managers will improve as well as your profits!
Managers are given proven ways on an individual basis of how to get results from their employees and improve processes. They are trained with the 5 to 1 management principles and given many ways to build the team. Realistic goals are set and committed to individually. Suggestions are given on operational problems based on proven result processes. Follow up is done by phone or in person to track results. This gives Managers a great source of knowledge to review concerns in a non-threatening way. Management is given a follow up report, which tracks critical numbers and progress. Management may also be given operational suggestions for consideration.
The Platinum Package
This is a total review of fixed operations that includes:
- The Professional Service Manager training
- The Professional Service Advisor training
- The Professional Service Technician training while onsite at your dealership.
Fixed operations are reviewed in all areas. Performance numbers are reviewed as well. This review and training generally take three days per dealership location. A report is prepared for dealer principal that gives recommended changes in their operations, and lost revenue opportunities for growth. Parts and Body shops receive proven ways to prosper their departments and control costs.
This is a combination of all the programs to achieve maximum results on an ongoing basis, call us at 1-888-205-8718 to get started today!
Renegotiate your paint contract
Dealerships with body shops all have paint contracts they have to deal with. Most are good for around five years and tie the dealership up with a single vendor for the entire time. Who knows if you are getting a good deal. Is your vendor holding back discounts you don’t even know exist? Fixed Performance is now reviewing dealership paint contracts at no cost! If we feel you can do better hire us to negotiate with your paint vendor and save hundreds of thousands of dollars. This month two clients will receive checks of $200,000 from their paint vendor! Evaluation will be free, and if you hire Fixed Performance the fee will be $3,000 to negotiate on your behalf. You have nothing to lose and likely a whole bunch to gain! Click here to fill out our form!
Body Shop Training and Consulting Service
Fixed Performance is pleased to announce that we now offer body shop training and consulting services for new car dealerships. Give your body shop team the coaching and training it needs to succeed in today’s changing environment. Have your team learn how to properly use estimate software, scheduling, production techniques, paint and material controls, and improve profitability. This valuable on-site coaching is a natural extension of Fixed Performance offerings. We will lift up and encourage your team with best practice processes that will improve everybody’s quality-of-life and income. Contact us for more information on this exciting new Fixed Performance program. Click here to fill out our form!