Blog

Life is moving fast, and if it seems you are challenged to get anything done, this week’s newsletter is for you. I’ve seen people use to-do lists that are so long there is little to no hope of finishing them. They might have 20 projects that have been started without completing one. Today let’s look […]

I don’t need to take a poll and Google online the percentage of people that want to be successful to know it’s pretty much everybody. Today we’re going to look at five challenges I believe all of us face to achieve success. So many people have the thought of a dream or an idea they […]

Recently I was in a Ford dealership on a coaching visit and reviewed labor operation frequencies. I always find this a wealth of information on how well advisors are doing with customers. In this review, differential services were only performed seven times over the last year. Pickup trucks and SUVs in Ford dealerships are the […]

​Most people are so involved with activities of the day there is no time left for any sort of action plan to improve the results in the future. You might’ve set sales growth goals and even watch progress daily to see how you’re performing. To me, the best performers have always been the individuals that focus in […]

DealerTrack Press Release It is with great pride we announce that DealerTrack has approved our Fixed Performance Margin Plus software to interface with their dealership base. This assures your dealership data is safe and secure when using our program that helps dealerships get retail pricing on warranty repairs from the manufacturer. The benefits of working with a […]

Let me start off by saying we know there are two kinds of news that people hear about. The first is mostly negative news that might illustrate a criminal is caught breaking into a bank. The second is less popular that might include an accomplishment of some kind or overcoming an obstacle that might seem […]

I’ve often used the medical profession as a comparison for dealership service. The reason is they generally do an exceptional job with everything from the appointment, customer intake, and follow-up. Recently I went to my local Dr. to discuss a pain that I’ve been having in my left arm for about six months. The doctor […]

There are a lot of dealerships that analyze their financial performance from the bottom line up. If they’re making good money on the bottom line they are at peace with performance and seldom look up for opportunities. When doing on-site consulting with our clients, we believe real improvements are found in understanding the details and […]

It’s not a surprise that the words “OEM Procedures” cause a collision center manager to perk up these days. It’s been over a year since the epic Seebachan HONDA Fit lawsuit verdict and OEM Procedures are still at the tip of everyone’s tongue. As an owner, fixed ops director, or department manager what are you […]

Several years ago, I wrote a newsletter titled “defining moments” when I talked about how our response to certain events in our life, define who we are as individuals. This was written back in 2009 when car dealers didn’t know if they were even going to be a dealership. Could they order cars and sell […]