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If I took a survey of individuals and ask them if they were the best they could possibly be, most would answer yes. If I asked the same individuals a second question, are you perfect? Most would answer certainly not.  When we accept these principles we understand the importance of always trying to improve or […]

Building repair order counts is often not considered until the time your shop is slow which in my view is too late. In this article we will review four processes you can use in your dealership operations to build your repair order counts not only now but on an ongoing basis. The very first thing […]

I consider surgeons to be the utmost professionals in our society. The title of surgeon carries with it an immediate respectability. When we’re talking about taking a surgical approach in our dealerships it only makes sense if we desire to reach the respectability of a surgeon. Professional ProcessesCould you imagine if your surgeon met you […]

The annual review is a practice that is been around for as long as I can recall with most companies trying to achieve it. Most use this as a way to assure the employee has a strong understanding of their performance throughout the year. Some also use it as the time employees are evaluated for […]

The acronym MPI, otherwise known as multi-point inspection, has been around longer than most of us have been in the business. It is one of the many automotive terms that we have come to use as a standard and acceptable language. We all know that words are important, right? Would any of you argue that just […]

Your California state law has now been in effect for over a year. Many dealerships can submit again for higher warranty rates. Do not pay a percentage of your increase to companies that you have contracted to prepare your submission. See why our fee structure makes it easy to get more gross on warranty repairs. […]

Mississippi manufacturer warranty reimbursement rate: You heard right! Legislation has passed in the state of Mississippi effective July 1st that will allow you to submit for an increase regarding your current warranty labor rates and parts margins from your current levels, up to full retail! Mississippi is one of the very last states in the country that has now […]