Blog

Imagine if everyone on your service team was known for having a passion for customer care. They would make the customer feel appreciated from the moment they had arrived to the time they exit the dealership. The team would understand every customer’s concern and the detail required to fix their vehicle correctly on the first […]

This is the time of year that companies illustrate their compassion for the less fortunate, team members, and their customers. There are so many ways for individuals to make a difference while we’re at work regardless of the season. Be involved Being involved with organizations, such as managers for youth teams in the area makes […]

Developing a winning culture is critical to achieving consistent success. It will never happen by accident and requires commitment from everyone on the team. Let’s look at a couple contrasting examples from Cleveland area sports teams. The first example is: the Cleveland Browns who just announced recently they are willing to consider trading many of […]

Increasing the Profit “How do I increase profits in my service department?” This is a question that we often hear, so today we are going to look at three ways to increase profits in your service department!  Uniform Bill When is the last time you looked at your uniform bill with any kind of detail? I’ve looked […]

Everybody wants to maximize their results on repair orders just ask them. The tone of the conversation will change however, when you ask them how they will maximize their results on repair orders. I find it fascinating how implementing small changes can have a huge financial impact the dealership. Take for example if the dealership would improve the average technician hour […]

Why Do We Do This? Zig Ziglar had been a strong positive influence in my life. One of the many statements that influenced me was “You can have everything in life you want, if you will just help enough other people get what they want” This is one of the cornerstones that I have built […]

When Things Go Wrong One of the very few things I can guarantee we all have in common, is that there will be times in our life things will go wrong. When things go wrong in your life, the first reaction might be to determine who we can place the blame on. Zig Ziglar had a […]

The processes that we are talking about today can make a difference of hundreds of thousands of dollars in your dealership. Some of you would find this difference in 7 figures however, that’s not why we do it. We do it because it’s the right way to do business, and you’ll find the money follows […]

Most of us have experienced a bully mistreating another person in an attempt to control or manipulate the individual. Today let’s look at some common bully techniques that may endangeryour dealership.​The Advisor I have heard countless examples from technicians and parts personnel that a particular advisor has it in for them. The technician might believe the […]

Today’s dealerships face a lot of competition from independent repair facilities. Most of us perform price comparisons and have a desire to be in the neighborhood of their price point or less expensive than the independents shops. If pricing was the only distinction that mattered, McDonald’s would be the only restaurant in business. Anyone who […]