Blog

Are you distracted? One thing you can accept as certain is that our lives are full of distractions. You might be so determined to accomplish your to do list and yet at the end of the day not much is been completed. Let’s look at some logical ways to control the largest time waster that […]

Turnover The importance of our employees is evident with every key performance indicator in the dealership. Every customer transaction could be positive or negative, based solely on the attitude of one individual employee. In some dealerships they turn people over like clothing and believe that improves the attitude of everybody, because they are in fear […]

Walmart sells a bag of M&M peanuts for $.50. If you’re at a service station the price of that same packet of peanuts jumps to one dollar. If you’re at a five-star hotel and that bag of peanuts is sitting in your room the price jumps dramatically higher to six dollars. Understand it’s the exact […]

The job description for any manager, managing people and a department in a sales related field should consist of 3 very simple things.     ​1. Recognize gross profit opportunity     2. Spend money wisely     3. Create an environment where it is easier and more enjoyable for your team to perform their jobs better. The environment you create must […]

Do You Believe? I believe the way to care for your vehicle is to maintain it, with a strict standard on preventive maintenance. It seems that today preventive maintenance has become tainted by the manufacturers, with their desire to lower the cost of ownership on paper. They boast about their fluids lasting forever and major […]

Am I Ready For a Service BDC? Many dealerships have seen a tremendous value in developing a sales department business development center. Without question, they improve the sales of new and used vehicles on a consistent basis providing the sales department with solid leads. Far fewer dealerships have developed the service department business development center. […]

The Most Important Thing The most important thing in our business today isn’t even a thing. It’s the person we call the customer that pays the bills. Surely your dealership would treat that customer who is without a doubt the most important person incredibly well, correct? Go back in your service area and watch the […]

I find it interesting how we can learn things from different professions that we can all use in our everyday dealership operations. Today I want to look at what we can learn from pilots. Some of you might know that I am a private pilot with over 2100 experience. Planning The safe pilot begins every […]

This is the time of year that most people begin looking forward to next year, setting goals and objectives to reach. There are several ways to work the numbers, as some people want the objectives to be lower and easy to obtain. Others set their objectives aggressively, believing they can accomplish more. Some manager’s use […]