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Keep It Simple Over the years I’ve made thousands of visits to dealerships throughout the United States. I could spend several weeks telling stories and using examples of knowledge shared and gained without coming to completion. Throughout the good times and bad what makes it interesting to me is the privilege of watching growth in individuals […]

No matter what your position is in life one of the things we all face every day are distractions. If you desire to improve your quality of life then you must learn to recognize and reduce the distractions you face on day to day bases. On a typical day you’re likely to be bombarded with […]

Is it Dead? The average battery life for an automobile will last 4 to 5 years in most areas of the United States. I have seen dealerships where they have a process in place that test batteries on every service visit. Most commonly I see a battery tester in the box with a lot of […]

What’s Your Normal? We are all creatures of habit and tend to develop patterns of how we live our day-to-day life. You might wake up in the morning and start your day with several cups of coffee sitting in the same chair, watching the same TV program. As your routine develops, it becomes more rigid […]

Finding Your Hero Recently I was visiting a client, Sam Leman Auto Group in Bloomington, Illinois, and witnessed something worthy of this week’s newsletter. The Bloomington Chrysler shop was very busy with the schedule in service completely full. An individual pulled in with his one ton pickup truck and he wasn’t a customer of the […]

Get Going We are in the last week of July and no matter what calendar you use the year is at least half over. The noble goals you made at the beginning of the year are either seeing a lot of progress, or no change at all. We need to stop defining our goals by […]

Developing Your Culture Most dealerships today would claim they want to improve the culture of their company. When you ask them how they intend to accomplish that, this is when you see the blank stare or stutter. 5 to1 Many years ago I developed a management technique called “The Five to One Program”. For those […]

Selling Dessert When I go to a restaurant I find it interesting in the way that the server approaches me to sell a dessert. The most common approach is saying “you didn’t save any room for dessert did you?” Obviously, this approach doesn’t get a great result. It assumes the client ate a full meal […]

Introducing Mr. Day The Bronx New York may not be known for being friendly; however, they likely haven’t met Mr. Day. You see Mr. Day is an incredible man that is employed by Eastchester Chrysler Jeep Dodge in the Bronx of New York City. Mr. Day isn’t the Owner, General Manager, or the Service Manager, […]

Time for a Change Every dealership understands that the technician shortage has brought into question, how we do business. Several states across the country have new laws that state the manufacturer must pay retail pricing on parts and labor for warranty claims. I strongly believe this is a good beginning however, there’s one additional item […]