Blog

Today’s dealerships require that each department generates profit. Body shops have often been challenging as they are limited by insurance companies on what they can charge for labor and paint and materials. Body shops also get squeezed on parts gross profit and lately have additional requirements to order and price through the website the insurance […]

One of my core beliefs is that life is a process. Even at times people don’t believe they have a process, they do it’s just a bad one. Well hidden in the path to success is a process also, that we want to look at with more detail today. I’ve noticed countless times individuals with […]

I travel a lot using commercial airlines and had to share an experience this weekend with Southwest. I bordered the connection flight like normal to fasten my seatbelts only to find out the aircraft didn’t move. We sat there with no information or air conditioning for quite a while until finally the pilot came on […]

No matter what you do in life, it all comes down to getting it done. If your customer comes into the service Department and you write a repair order, it’s basically irrelevant until the vehicles completed and the orders processed. There are a lot of things involved with them such as assigning a technician, addressing […]

One of the common characteristics that I have noticed is how people impose limits on what they can do with their life. I recall a time when, I heard family members say regularly “I’ll never be anything but a blue-collar worker”. I have heard people say they will never be in management or they can’t […]

Most dealerships are focused in on their customer satisfaction score. They look at the manufacturer index then rate their advisors and team members based on customers marking squares off the questions. Many dealerships even go so far as compensating employees for good scores and coaching them how to get good results from customers. No one […]

The Blind Pilot  When you hear the words blind pilot you might think of the music band, or something that is impossible. Myself, I will be thinking of Jim Platzer. Jim was President of a Fortune 500 company and a pilot for over 15 years. He began to lose his eyesight in his 20s, when […]

Everyone wants to get good results in their career and family life. We want to be healthy and prosperous, yet most of us fall short and never even set personal goals for ourselves. Beyond setting a goal you must take positive actions with the plan on how you hope to achieve your desired result. This […]

​Our Life of Privilege today I woke up to an incredible sunrise overlooking Lake Erie. As I watched this beautiful scene it occurred to me, what a privilege it is to wake up to this every morning. Those of you that have read this newsletter for long time know I don’t talk much about myself […]

Keep It Simple Over the years I’ve made thousands of visits to dealerships throughout the United States. I could spend several weeks telling stories and using examples of knowledge shared and gained without coming to completion. Throughout the good times and bad what makes it interesting to me is the privilege of watching growth in individuals […]