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The technician shortage is a common concern across the United States and everybody is looking for solutions. Many dealerships are placing ads looking for experienced technicians with little response from qualified applicants. The focus is on the immediate need without an understanding of the overall solution. I understand immediate needs must be addressed, however dealerships […]

oes your collision repair center perform proper welding on the repairs that your shop completes? Are you 100% certain? Is every technician that welds in your facility properly credentialed with a minimum of completion of I-CAR welder training? Is your shop pulling weld on procedures for every weld on the panel for every repair every […]

I have watched countless presentations from dealers who want a change from their employees. Generally, these discussions don’t go well and the tone of the dealer is one of superiority that controls the conversation and doesn’t ask for input. Their authority is never in question and I am confident all of them desire an improvement […]

The moment you notice something may be going wrong the very first thought that comes into your mind might be “what now.” Many people I know have the expectation that their life is just going to be full of problems no matter what they do. In a way, with this mentality, it justifies their life […]

Today I spent some time reflecting after the tragedy in Vegas where hundreds were injured and many lost their life. They went to a concert to have a good time and their lives changed instantly affecting not only them but their families and friends. I live my life in a manner that isn’t focused on […]

Finding and retaining quality technicians has become an issue across the country with an immediate need for over 30,000 additional positions available. The amount of new technicians going into the field is low while technicians leaving or retiring is growing dramatically. Technician recruitment has become critical with shops scheduling customers further into the future with […]

Most productive people set goals for themselves they want to achieve. No matter what position you hold in life at some point customer care comes into play. Customers can be irritated and rude to anyone attempting to take care of them. Many trainers spend a lot of time working with employees on ways to overcome […]

Recently I was training an advisor that told me he wants to be great. It challenged my thinking so I thought it would be interesting to write down some thoughts on being a great advisor. Most would say this is a numbers business and great would mean incredible numbers. The most common question I receive […]

Often I discuss leadership skills, culture, and processes that assure the success of individuals and dealerships. Today we will look at something that involves all three of these in a unique fashion.  Everyone has a leadership characteristic that others would be able to see and define in them. This could be an employee or a […]

Many things today require assembly when you buy them and include a package of individual parts such as nuts and bolts. Included in this package is printed information call directions that give step-by-step assembly instructions that should produce the assembled product without much effort. Recently I purchased some outdoor chairs with a table well-placed in […]