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The results are in from the Tracy Law Firm controlled Honda Fit crash testing. If your dealership has a body shop you can’t ignore this newsletter and its contents… Google John Eagle Honda Fit case if you don’t already know about the legal verdict and read carefully. Then come back and revisit the information shown […]

Few people would hesitate to describe the life they want to live. Today I ask what life you want. You had to think about what you would like to do for work or where you would like to live. You might be waiting for the genie in a magic bottle. Maybe you play the lottery […]

It’s easy to say you want to accomplish something and even acknowledge it in front of others. When you start down the path of day-to-day life obstacles should be an expectation that will come your way. The way we think about those obstacles will determine the success or failure of our goal. When a new […]

One of the most important considerations we have in business is to understand the balance in choosing between volume and margin. If a dealership was only concerned about volume they might price customer pay repair labor at $60 per hour. If they were only concerned about margin they would consider a labor repair rate of […]

I’ve heard most successful people are described as goal orientated or driven. They have a passion for their achievement daily and are inspired towards their purpose. Today I want to use an example of an individual I’ve known for many years, Shawn Dill. Shawn fits the bill I just described plus a lot more. Whenever […]

Recently I’ve experienced some intermittent chest pain every now and then that would last about 10 to 15 seconds and go away. After considering potential health implications I went to my local doctor’s office that performed an EKG. After the EKG was performed she was studying the print out very concerned. She then looked at […]

All of us have individuals in our lives that for better or worse impact who we are as a person forever. One of those individuals for me was a technician I worked with while being a fixed ops director for a car dealership. He came up to me one morning asking me to read a […]

If someone would have said 10 years ago that DRP programs might come to an end and that OEM’s would control or steer collision repairs on late model cars with OEM certification programs and a telematics that person would have been laughed out of the conversation. 2020 is right around the corner and the proof […]

If I asked you a simple question such as are you willing to be your best, how would you respond? Before you answer that question consider a few things. Doing your best often requires addressing things that aren’t comfortable. It might be a long-term employee that hasn’t had a positive thought in the last 15 […]

Having spent my entire life in and around fixed operations of car dealerships there have been many changes. One of the sayings I’ve heard is that the only consistent thing in car dealerships is change. And serious change has occurred such as warranty work being down and the regulations associated with it climbing. They are […]