You Can’t Sing
I used to be a fan of American Idol. I found it interesting in the way the season series started. People would stand in line for hours and hours just to get the chance to audition for the show. Many of these individuals had no talent singing, yet believed they become rock stars on the show. When they were told they didn’t make the show and can’t sing often they would burst into tears as they exited. Yesterday in a conversation with a service manager he used this as an illustration for an individual that desires to be a technician.
It’s not for you
In his view this technician just doesn’t have “It”. He doesn’t have the talent to become a technician. This individual comes to work on time and is dependable. There’s no reason to terminate him except, he is not performing well and is not improving his efficiency or skill level. Some management wouldn’t hesitate to terminate his employment. Other managers would let this individual continue into the future never becoming productive for the dealership or themselves.
Hoping to improve
On American Idol, occasionally they would pass an individual through that was borderline hoping they would improve as the series progressed. Most of those individuals didn’t make it past the next round and were dismissed to go home. You can’t write policies or guidelines for this type of decision-making however, decisions must be made. Ultimately, it is managements function to have an incredible team to provide customer care. Allowing individuals that will never be productive to remain on the team illustrates management’s choices. Maybe the kindest decision is to inform them that they can’t sing.
Rob Gehring, President
Fixed Performance Inc.
Is it Worth It?
There will be many times in life that you have to make tough decisions. In the dealership and in your personal life, making these decisions can be simplified. Notice, I didn’t say making these decisions would be easy. Let’s look at a few examples starting with our personal life.
The cost of a pack of cigarettes today cost between $5 and $14. For our topic today let’s use the cost of seven which is on the low range of that scale. So with 365 days a year at seven dollars a pack the cost would be $2555 annually, for the privilege of smoking one pack daily using after-tax money. So if you’re taxed at the rate of 30% you would need to earn $3321.50, for the privilege of smoking. If you enjoy a couple of drinks at the end of the day depending on the source of that alcohol, you could easily match the cost of smoking bringing the total to $6643. And lastly, if you choose to eat out for lunch every day you might find this cost to be around $10 if you are conservative. If you work five times a week, the annualized cost of this privilege will be $3,380 taxable income needed to be earned including taxes. In these three examples the combined cost required is right at $10,000.
In the Dealership
We could use similar examples in the car dealerships such as floor mat rentals or calculating how many alignments a dealership needs to do to pay for a new machine. The interesting unspoken calculation is the excuses that our brain generates as to why we can’t conform to these best practices, which we should have in our lives.
You might have said a few of these to yourself, while you are reading this article. “I have tried to quite but, I have been smoking for way to long”. “I only have a short time for lunch, so fast food is what I have to do”. “A few drinks at the end of the day help me to unwind, and many doctors say that it helps my heart”.
Believe me, I use my share these excuses also. I can’t exercise like I should and eat well, because I travel so much. The truth is we can pretty much accomplish anything we set out to do, as long as we’re determined. If you choose to face these problems, your self-esteem and cash flow will climb dramatically. Choose poorly and you risk all kinds of disease that may involve the highest price possible. Your health and wellness are at risk…Is it worth it?
Rob Gehring, President
Fixed Performance Inc.
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Rob is President and Founder of Fixed Performance Inc. which he began over 15 years ago. His passion for customer care and helping others has assisted hundreds of dealerships with their fixed operations performance. His common sense coaching and training lifts people up as individuals and team members. With over 30 years of dealership management experience, he understands and respects the daily challenges of fixed operations. Placing a strong value in people and best practice processes always provide growth. His articles have been published regularly in national publications and weekly newsletters are read by thousands.